Autonomous support
Resolve. Don't deflect.
Chimes handles 85% of support interactions end to end — taking real actions, grounded in your knowledge and your customer's account. Your team is freed for the work that actually needs them.
What makes it work
Most AI describes the fix. Chimes performs it.
Resolution means doing — not pointing to a help article and calling it deflection.
Takes real actions
Refunds, password resets, plan changes, address updates — Chimes does the thing, not just describes it.
Safe by design
Confidence thresholds, grounding checks, and budgets keep autonomy in bounds. Below the line, it escalates.
Seamless escalation
When a human is needed, the full context travels with the conversation. No re-explaining, ever.
Resolution durability
We measure whether issues stay solved. 92% of resolutions don't re-contact within 7 days.
One inbox
Every channel. One queue.
Email, chat, voice, and social land in a single workspace where humans and agents work side by side. No tab-switching, no context loss.
- Unified history across every channel a customer has ever used
- AI drafts and resolutions a human can approve in one click
- Sentiment and urgency surfaced on every conversation
Priya N.
Refund for duplicate charge
Marcus L.
How do I add a teammate?
+1 (415) ···
Voice · billing question
@devon
Pricing for 50 seats?
How a ticket flows
From signal to resolution in seconds.
Signal arrives
An email, chat, call, or DM normalizes into one stream — with history attached.
Intent understood
Chimes classifies the issue, checks sentiment, and pulls the relevant account context.
Resolution runs
It grounds an answer, takes the action, and confirms — usually in under two seconds.
Knowledge updates
The outcome trains the knowledge base, so the next one is even faster.
Trust, measured
Autonomy you can audit.
Every action an agent takes is logged, hash-chained, and reviewable. You see exactly what happened, why, and how confident the engine was.
- Confidence score and grounding sources on every resolution
- Hostile-sentiment detection escalates before things go wrong
- Per-session budgets cap cost and prevent runaway loops
“Our queue dropped 80% in the first month — and the conversations that reached a human were the ones that actually deserved one.”
Questions
The short answers.
No. It means your team stops doing the repetitive 85% and focuses on the hard 15%. Humans approve sensitive actions, coach agents, and handle the conversations that genuinely need a person.
Autonomous support
Give your team the 15% that matters.
No credit card to start · Open-source core · Deploy in hours, not quarters