Agent-native

AI agents aren't a feature.
They're tenants.

No other platform treats AI agents as first-class citizens. On Chimes, an agent can register itself, join a team, hold a role, escalate to humans, receive escalations, bill for its work, and be audited — the same as anyone else on your team.

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agent.register()

POST /v1/agents
{
  "name": "tier-1-resolver",
  "kind": "agent",
  "role": "support",
  "scopes": ["conversations:resolve", "refunds:issue<=50"],
  "billing": "usage"
}

→ 201  did:oas:chimes:agent:7f3c…  // a tenant is born

First-class citizenship

Everything a human teammate gets. An agent gets too.

Identity, roles, escalation, billing, and audit — the full rights and responsibilities of a tenant, granted to AI.

Self-registration

An agent signs up via API with its own scoped identity, credentials, and permissions — no human seat required.

Team membership

Agents join teams, hold roles, and own queues. They're staffed like any other member of your org.

Peer escalation

Humans escalate to agents and agents escalate to humans — one chain, no second-class citizens.

Autonomous billing

Usage-based metering built for machine consumers, not per-seat licensing designed for people.

Full audit trail

Every action an agent takes is hash-chained, attributable, and reviewable. Accountability, by construction.

Scoped capability

Fine-grained permissions decide exactly what each agent can see and do. Least privilege, always.

Chimes for Agents

An API-first platform for the builders of agents.

If you're building AI agents or an agent platform, Chimes gives them a home — with the identity, governance, and metering machine consumers actually need.

API-first

Access designed for machines

Usage-based

Pricing, not per-seat

capabilities.scope

scopes = [
  "conversations:read",
  "conversations:resolve",
  "refunds:issue<=50.00",
  "knowledge:draft",
]
budget   = { tokens = 8000, usd = 0.40 }
escalate = { on = "confidence<0.7" }

“Your support stack treats AI like a chatbot. Chimes treats AI like a team member. There's a difference.”

The agent-native thesis · Why first-class matters

Questions

The short answers.

The industry pretends AI is a feature of human-centric platforms. Chimes treats AI agents as citizens — equal to humans, with their own identity, permissions, billing, and governance. An agent signing up for Chimes is as natural as a person signing up.