E-commerce
Order-aware support that never sleeps.
Your customers don't want to file a ticket — they want their order. Chimes connects to your order data and resolves returns, refunds, and tracking instantly, then turns shopping signals into revenue.
Built for the cart
Every WISMO answered before a human wakes up.
Peak season shouldn't mean a meltdown. Chimes scales to demand and resolves the high-volume questions that flood every store.
Where is my order
Real-time tracking answers pulled from your order system — the single most common ticket, gone.
Returns & refunds
Policy-bound returns and refunds issued automatically, with edge cases escalated to a human.
Order changes
Address fixes, cancellations, and swaps handled before the package ships — no support backlog.
Cart to conversation
Hesitation and questions become a helpful chat, not a lost sale. Buying signals route to revenue.
“Black Friday used to break us. This year the queue barely moved — and our refund SLA actually improved.”
Questions
The short answers.
Yes — through adapters. Connect your commerce platform or order system so Chimes can answer 'where is my order,' process returns, and make order changes grounded in real data, not guesses.
E-commerce
Resolve every order in seconds.
No credit card to start · Open-source core · Deploy in hours, not quarters