Omnichannel
One workspace.
Every channel.
Voice, chat, email, and social shouldn't be four products with four histories. Chimes unifies them into a single agent workspace where context follows the customer everywhere.
Priya N.
Refund for duplicate charge
Marcus L.
How do I add a teammate?
+1 (415) ···
Voice · billing question
@devon
Pricing for 50 seats?
Four channels, one brain
The handoffs disappear.
Because every channel runs on the same engine, switching from chat to a call to an email feels like one continuous conversation — because it is.
Threaded, grounded, and resolved — with the full account history attached to every message.
Chat
Website and in-app chat that answers in real time and escalates with full context when needed.
Voice
Sub-500ms phone conversations powered by the same brain as every other channel.
Social
Public and DM conversations triaged, answered, and routed — including buying signals.
Context that travels
Memory that doesn't reset at the channel boundary.
A customer who emailed Monday, chatted Tuesday, and called Wednesday is one person to Chimes — with one continuous history the engine reasons over.
- Unified customer timeline across every channel
- Sentiment and intent carried between conversations
- Seamless human ↔ agent handoff, mid-thread
Priya N.
Refund for duplicate charge
Marcus L.
How do I add a teammate?
+1 (415) ···
Voice · billing question
@devon
Pricing for 50 seats?
“Our agents stopped asking customers to repeat themselves. That alone changed how people feel about contacting us.”
Questions
The short answers.
A shared inbox just collects messages. Chimes gives every channel one brain and one memory: a phone call knows about yesterday's email, and a DM knows the customer's open ticket. Context never resets when the channel changes.
Omnichannel
Bring every channel into one.
No credit card to start · Open-source core · Deploy in hours, not quarters