About Chimes
We believe support is the most under-leveraged surface in software.
Every interaction a customer has is a signal — about what's broken, what they need, and what they're ready to buy. The industry treats that signal as a cost to be deflected. We treat it as the most valuable thing you own.
Our thesis
The agent era isn't coming. It's here. The question is whether your platform treats AI like a chatbot — or like a teammate that resolves, sells, and learns.
What we believe
Four principles, one instrument.
These aren't slogans on a wall. They're the constraints that shaped every decision in the engine.
Resolve, don't deflect
Hiding tickets behind a search box isn't support. We measure genuine resolution and whether it stays solved.
Warm but precise
Like a perfectly tuned instrument, not a cold machine. Humans should feel enhanced by AI, never replaced.
Zero opinions
Everything is an adapter. We refuse to lock you into our choices of model, voice, identity, or cloud.
Agent-native
We build for the era where AI agents are teammates and tenants — not features bolted onto human tools.
“Chimes is not a helpdesk with AI bolted on. It is an autonomous engine that happens to have a helpdesk inside it.”
How we work
Open, agnostic, and agent-native.
Get started
Come build the agent era with us.
No credit card to start · Open-source core · Deploy in hours, not quarters