The platform
The engine behind every chime.
Support, sales, voice, and knowledge aren't separate products stitched together. They're one engine that listens across every channel, understands intent, and resolves — grounded, confident, and fully auditable.
Stage 1
Ingest
Email, chat, voice, social, and API normalize into one signal stream.
Stage 2
Route
Classify, enrich, score urgency, and decide: resolve, escalate, or sell.
Stage 3
Resolve
Sessions reason with grounding, take real actions, and know when to stop.
Stage 4
Adapt
Every provider — LLM, voice, KMS, CRM — sits behind a clean boundary.
One brain
It doesn't answer. It resolves.
Most platforms deflect tickets and call it AI. Chimes runs resolution sessions that reason, ground, act, and escalate — with safety designed in from the first token.
Grounded resolution
Answers are grounded in your knowledge and account data — with confidence scoring and hallucination checks on every step.
Real actions
Issue refunds, reset passwords, update accounts, and trigger workflows. Resolution, not deflection.
Safety budgets
Confidence thresholds, hostile-sentiment escalation, and per-session budgets keep autonomy in bounds.
Human + agent
Humans and AI agents share one queue, one history, and one escalation chain — as peers.
Adapter-native
Zero opinions about your stack.
Identity, secrets, models, voice, storage, billing, and CRM all sit behind trait boundaries. Run the exact same engine in the cloud, on your own Postgres, or fully local.
[adapters.llm]
provider = "anthropic"
[adapters.voice]
provider = "telnyx"
[adapters.iam]
provider = "keystone"
mode = "cloud" // cloud · self-host · local
[adapters.kms]
provider = "openbao" // your keys
[adapters.crm]
provider = "salesforce" // or hubspot, or noneExplore the capabilities
Six surfaces. One engine.
Each capability is powerful on its own — and compounding when they share a brain.
Autonomous Support
Resolve 85% of interactions without a human in the loop.
Learn moreSalesAutonomous Sales
Turn every support signal into qualified pipeline.
Learn moreVoiceVoice
Sub-500ms phone conversations that remember context.
Learn moreKnowledgeSelf-Healing Knowledge
A knowledge base that learns from every resolution.
Learn moreChannelsOmnichannel
Email, chat, voice, and social in a single workspace.
Learn moreAgentsAgent-Native
AI agents register, work, escalate, and bill as tenants.
Learn more“It's not a helpdesk with AI bolted on. It's an autonomous engine that happens to have a helpdesk inside it.”
Questions
The short answers.
Both — and that's the point. Support and sales share one engine, one history, and one set of actions. A frustrated ticket and a buying signal are handled by the same brain, so nothing falls through the gap between systems.
Get started
Put the whole engine to work.
No credit card to start · Open-source core · Deploy in hours, not quarters