How Chimes keeps voice under 500 milliseconds

In a phone call, every millisecond of dead air breaks the illusion of a real conversation. Most voice AI bolts speech onto a chatbot pipeline and inherits its latency — the pauses you hear are the system thinking from scratch.

Voice is a first-class path

In Chimes, voice isn't a separate product. It's the same resolution engine, with context already warm. Speech, reasoning, and action share one low-latency pipeline, so the engine responds in the rhythm of a human conversation instead of a request-response cycle.

• Streaming speech in and out with no perceptible gap
• Context preloaded from the customer's full cross-channel history
• Actions executed live, mid-conversation, not after a handoff
• Telephony behind an adapter — Telnyx, Twilio, or your own carrier

The same brain, just speaking

Because voice shares the engine with chat and email, a call can pick up exactly where an email left off. The customer who wrote in yesterday doesn't have to re-explain anything today. That continuity is only possible when voice isn't a silo.

Callers stopped asking to speak to a person. They just get their answer and hang up happy.